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Lexus: Eleven years at the top
25/07/2011

  • Lexus highest ranked manufacturer in 2011 J.D. Power and Associates/ What Car? UK Vehicle Ownership Satisfaction Study
  • Unprecedented 11th consecutive top ranking
  • Lexus IS achieves highest overall score, RX third ranked overall

    For the 11th year running, Lexus has achieved the highest ranking in the annual J.D. Power and Associates customer satisfaction study. Announced by What Car?, the results show that Lexus continues to lead the field, a position it has held from the first year it was eligible for consideration. Furthermore, the IS executive sedan achieved the highest overall score – the third time the model has achieved this. The RX luxury SUV was ranked third overall, having claimed the highest overall score in 2010.

    Jim Holder, What Car? Editor, said: “Lexus’s achievement is remarkable. Eleven years at the top of Britain’s most thorough customer survey is testament to its ability to build great cars and unstinting attention to customer service. The individual results for the IS and RX, with first and third highest overall satisfaction scores, should also give buyers of these cars unrivalled peace of mind.”

    This year’s survey canvassed the opinions of 16,840 owners of vehicles that were on average two years old.